Refund policy

Baseline

We offer a 30-day return window from the date of delivery. All items must be returned unworn, unwashed, unaltered, and with original tags and packaging intact. Proof of purchase is required.

Process

Initiate: Sign in to your account at account.db-snyder.com, navigate to your order, and submit a return request. Unsolicited returns will not be processed.

Approve: Once your request is reviewed, you will receive a confirmation email. Approved returns will include a prepaid shipping label. A flat return processing fee of $10 will be deducted from your final refund.

Inspect: Upon receipt, our team will evaluate the items to verify their condition.

Refund: Approved returns are refunded to the original payment method, minus the return processing fee. Processing times vary by financial institution. If you experience an extended delay, contact us at contact@db-snyder.com.

Exchanges

To guarantee your replacement item is in stock, return the original item for a refund and place a new order immediately at db-snyder.com.

Damages & Issues

Inspect your order upon arrival. If an item is defective, damaged, or incorrect, email contact@db-snyder.com immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns on sale items, archive pieces, or gift cards.

EU Mandate

Orders shipped to the European Union are entitled to a mandatory 14-day cooling-off period, subject to the same original condition criteria outlined above.