Shipping policy

Processing & Transit

Orders are processed and prepared for dispatch from our facility as quickly as possible. Please note that processing times may vary based on order volume, and packages are not dispatched on weekends or federal holidays.

Once your order has been handed over to the carrier, you will receive a confirmation email containing a tracking number.

Domestic Shipping Rates

Shipping costs are calculated automatically at checkout based on the delivery address, package weight, and the transit method selected.

Estimated delivery timelines are provided directly by the carriers at checkout. Please note that these timelines are strictly estimates, are not guaranteed by DB Snyder, and may be subject to carrier, routing, or weather delays.

Tracking & Delivery Issues

Once a package is transferred to the shipping carrier, title and risk of loss pass to the customer. DB Snyder is not liable for packages marked as delivered by the carrier that are subsequently lost, delayed, or stolen.

If your tracking information indicates your package has been delivered but you have not received it, please contact the carrier directly to open an investigation.

Wrong Address Policy

The customer is responsible for ensuring the shipping address is entered correctly at checkout. If a package is returned to our facility due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping fees required to re-send the items.

Contact

For any inquiries regarding your shipment, contact us directly at contact@db-snyder.com.